Nobody is infallible. ScheerSanders therefore recognises the possibility of a dispute arising between client and lawyer. This may have to do with the service, or with an invoice. If such a dispute occurs, this should be handled in a proper manner. This is why the office values a good complaints and disputes procedure.


If a client is dissatisfied with the service or an invoice, he or she will first discuss the complaint with the lawyer involved. If this discussion does not lead to a solution, the complaint may be presented to ScheerSanders’ internal complaints handler. In consultation with the client, he shall strive to achieve a solution. 

Should he fail to succeed, the client will be referred to existing options for dispute settlement.


Contact person: Ivan Baas