Disputes Committee for the Legal Profession
ScheerSanders is committed to providing you with the best possible service. Nevertheless, there may be times when you are not completely satisfied with a certain aspect of our service or you object to the invoice. You find more information below about the steps you could take.
If you are dissatisfied with our service or an invoice, you can submit your complaint to the lawyer concerned and discuss it with him. If this discussion does not lead to a solution, your complaint can be submitted to ScheerSanders’ complaints officer, Ivan Baas or his deputy.
The complaints officer gives you and the lawyer concerned the opportunity to give an explanation about the complaint. Within one month after the complaint has been submitted to the complaints officer, you and the lawyer concerned will receive a written and motivated decision about the outcome of the complaint, which may have recommendations included. If this deadline is not feasible, you will receive a written notice, confirming when you may expect the decision.
The firm’s complaints procedure also applies to any staff for whom the lawyer is responsible.
There are no costs involved. Complaints must be submitted within three months after the moment you became aware or could reasonably have been aware of the act or omission that led to the complaint.
If our firm has not satisfactorily dealt with your complaint, you may submit your complaint within 12 months after the written decision about the complaint to the Disputes Committee for the Legal Profession, PO Box 90600, 2509 LP The Hague, tel.: 070-3105310. Information about the Disputes Committee’s proceedings can be found on its website: www.degeschillencommissie.nl.
ScheerSanders may submit unpaid invoices to the Disputes Committee for the Legal Profession for debt collection.
Contact person: Augusta van Haga